privacy policy:
We at Ashiq Al Oud are aware of our responsibility to protect your personal information and we take this matter very seriously. We believe that your personal information is one of our most important resources. We store and process your personal information through a third party and it is protected by high-tech security hardware and software. If you object to our processing of your personal information by transfer or use by any means, please send your request to [email protected] or you may avoid using the website services. We do not trade your personal information by any means, such as selling or renting it to any third party, without obtaining your explicit consent in the first place.
Terms and Conditions:
1- The terms and conditions that govern this agreement: These terms and conditions represent the final and final agreement between the parties, and Oud Lover is not obligated to make any amendments, changes, or add any new terms or conditions that are added to what is stated here unless they are written, signed, and approved by the person. Authorized by Oud lover. Any amendments made by the manufacturer to the provisions for shipping the products will not be approved after the buyer receives them or requests shipment or any similar process that contains printed terms and conditions that are additional to or conflict with the agreed upon provisions. In the event that a court or competent authority rules that one of these terms or conditions is invalid, this will not affect the other terms and conditions mentioned here and agreed upon.
2-Acceptance of orders: All orders are subject to a written price audit by an authorized employee of our factory unless a fixed price has been agreed upon for a specific period. The oud lover’s invoice contains only what you must pay to the oud lover and does not include any other costs that are paid to other parties, such as customs, for example.
3-Replacement: The factory reserves the right to replace the product with another product of the same type, quality and function without prior notice. Therefore, if the buyer does not wish to receive a replacement product, he must declare that he does not wish to do so when he inquires about the price, if the process requires a prior inquiry about the price, or he must specify that when placing his order on our website.
4- Price: The price that is displayed, including shipping costs, remains valid for a period of 10 days unless it is agreed not to change it through a written agreement at the required price or a documented acceptance of the sale by an employee authorized by the oud lover. We may cancel the fixed price that was agreed upon for a certain period if it was not in writing or was sent to the buyer before the Oud Lover obtains written acceptance of the price. All prices are evaluated based on the use of transportation during the delivery process, and Ashiq Al Oud reserves the right to cancel orders.
5-Shipping: Oud Lover will determine the delivery method and company based on what it deems appropriate, unless otherwise agreed upon. In either case, the company will not be responsible for any delays or excessive shipping costs that may arise as a result of this choice.
The shipping process takes a maximum of 3-7 days, except on holidays and occasions, as it may take a maximum of 14 days, excluding weekends.
6-Packaging: Our company will adhere to the basic packaging specifications necessary based on the shipping method chosen unless otherwise agreed upon. Any costs for special packaging, loading or any kind of special care performed at the Buyer's request are covered by the Buyer himself. The buyer is also obligated to pay the costs of packaging and shipping any of his equipment.
7- Payment terms: Discounts apply to the invoice value of the goods only and not to taxes and shipping costs, if any. Our company reserves the right to request payment of the price of the goods in advance or payment of a guarantee if the financial situation of the buyer requires it. If the seller does not commit to payment as agreed upon here or in any additional agreements, or does not adhere to any of the other agreed upon terms, the Oud Lover has the right to cancel any uncharged payments from the order, and the buyer remains responsible and liable for all payments that he has not yet paid.
8- Taxes and import/export licenses: Our prices do not include taxes, so the buyer must pay the taxes resulting from the attached invoices from the oud lover unless he provides an exemption that can be approved by the authorities or the oud lover is legally prohibited from collecting tax costs from the buyer. The buyer must also secure import or export licenses, if any.
9- Ownership and risks of loss: It is assumed that the process of delivering the goods to the shipping company will take place and then the shipment will reach the buyer. Accordingly, the Oud Lover is not responsible for any risks of loss or damage that occur to the goods after they are delivered to the shipping company. The buyer’s choice or approval of the company is considered Shipping constitutes an authorization for the shipping company to receive and these risks are the responsibility of the buyer. Any claim related to any damage to the goods during their shipment and delivery shall be directed to the shipping company directly. Any claims by the buyer against Oud Lover due to any negligence or damage that occurred before delivering the shipment to the shipping company must be directed to us in writing within 24 hours of receiving the shipment, attached to the original shipping invoice signed by the shipping company and bearing a note from the shipping company confirming that it was received from Oud lover, the goods are in the alleged condition. Regardless of the transportation risks that the buyer may face, the right of ownership of the goods sold under this clause remains with the lover of the oud until the agreed upon amount is paid in full in cash, and includes the payment of deferred bonds documented in notes or otherwise, interest, transportation costs, and attorneys’ fees. The buyer is obligated to do everything necessary to preserve the right and ownership of the oud lover.
10- Force Majeure - Circumstances beyond control: Oud Lover is not responsible for any negligence or failure in carrying out its duties resulting directly or indirectly from force majeure circumstances that cannot be controlled, such as: the actions of the buyer, military or civilian authorities, including wage and price controls, Fires, wars, riots and rebellions, delays in the shipping process, and the inability to provide the raw materials necessary to complete the work such as: energy sources, basic components, manpower, fuel and supplies, or any other circumstances beyond the control of the oud lover, whether they are identical. Or is it not identical to what was mentioned previously? If some quantities are affected and others remain as they are, Ashiq Oud will exclude the affected quantities without bearing responsibility, but the agreement remains as is. At any time when the oud lover is exposed to a shortage of supplies for any of the reasons mentioned previously, the oud lover has the right to distribute its sources and materials among the group of beneficiaries in any way that the oud lover deems fair and logical. Oud Lover also does not bear any responsibility for special or consequential damages resulting from delay in the event of any of the previously mentioned circumstances.
11- Lawyer’s fees: In the event that a lawsuit is filed against the buyer to obtain the price of the goods that were purchased or any unpaid value or any violation of the terms and conditions agreed upon by him, the buyer must pay a reasonable compensation for the lawyer’s fees in addition to any compensation approved by the court or the competent authority. For any other damages resulting.
12-Liability: Once Oud Lover accepts the purchase order, it is not obligated or responsible for any damages or injuries resulting from using the product alone or with another group of products. The company will not be responsible for any errors in the weight or quantity delivered unless the buyer contacts us within 24 hours from the date of the shipment’s arrival and attaches the original shipping invoice signed by the shipping company and bearing a note indicating that the shipping company received the goods from our company in this condition. If the buyer contacts Oud Lover and it becomes clear that Oud Lover bears responsibility for the error, Oud Lover will either ship the missing quantity of the order or compensate the buyer with the value of the missing merchandise as it deems appropriate.
13-Warranty: We guarantee to the buyer that all our products are free from any defect in materials and workmanship and that they are manufactured according to the required industry standards. Therefore, the warranty mentioned here cannot be waived, and it replaces and excludes all other warranties not mentioned here, including the mentioned and implied warranties through the application of the law or any other guarantees such as any guarantees of the product’s ability or efficiency. No agent, employee or representative of Oud Lover has any authority to bind Oud Lover to any representation, confirmation or warranty of the goods. Any such representations, representations and warranties shall not be deemed to be part of this agreement and are therefore void. In the event of any defect in materials or workmanship, the buyer must contact us in writing within 24 hours from the date of receipt of the goods. If the buyer does not contact the company within 24 hours, the Oud Lover disclaims responsibility for these defects, and the Oud Lover does not bear, based on the previously mentioned guarantee, any responsibility in the event of loss or damage resulting from misuse of the product. Oud Lover also does not bear any responsibility or warranties regarding product designs. The above warranty replaces and excludes all other warranties, whether express, implied or statutory, such as implied warranties relating to the product's ability or efficiency.
14- Compensation and limits of liability: Ashiq Al Oud Factory does not bear responsibility for any consequential or incidental loss, damage or expenses resulting directly or indirectly from selling or using the product and dealing with it or any reason related to that. Whatever the claims directed at Oud Lover, including allegations of non-compliance with the warranty or negligence, its responsibility is limited only to replacing products that do not comply with this agreement, or returning the value of these goods and returning them to the buyer’s account, as Oud Lover deems appropriate. If the Oud Lover factory requests that the goods be returned to it, the returned shipment will be delivered to it based on Oud Lover’s return instructions. Accordingly, the compensation mentioned in this paragraph represents the buyer’s only recourse against the Oud Lover Factory if it breaches one of its obligations, whether it is a warranty or any other kind of breach. As long as Oud Lover does what it can to correct any violation of the law that may occur, it will ensure that the compensation it provides as stated in this clause is satisfactory.
15- Selection: The buyer acknowledges that he purchased the goods for reasons commensurate with their actual or intended use and that he does not rely on the evaluations provided by our website in selecting the appropriate goods or materials or designing the appropriate goods or materials. The buyer also acknowledges that his use of these goods will be within all governmental laws. The buyer must bear responsibility in the event of the return of the Oud Lover Factory or its heirs, assigns, heirs and affiliated companies, if any, and compensate them and bear all damages and costs, including attorney’s fees and liability resulting from real or alleged allegations or any penalties prescribed or imposed on the Oud Lover resulting from any violation. Allegedly due to applicable laws, provisions or legislation, whether local or related to another country, in connection with or due to any use of goods purchased from our site.
16- Applicable law: This agreement and all obligations associated with it are governed within the laws in force in the Kingdom of Saudi Arabia, exactly as if all operations were carried out in Jeddah - the Kingdom of Saudi Arabia itself. Furthermore, it is construed as a commercial agreement between the parties.
General Information: Oud Lover acknowledges that any of the goods displayed on our site and bound by the terms and conditions mentioned here are produced in compliance with the requirements of applicable standards. Please read the terms and conditions of use of our website carefully before placing any order. When you use the Oud Lover website or place an order on it, you have thus become bound by the terms and conditions mentioned here.
